Refund Policy

Last updated: 15 October 2026

If Basecellar is not right for you, you can get a full refund of any payment within 14 days of that payment. No questions asked.

How to ask for a refund

Write to contact@basecellar.com with the e-mail address of your account, or reply to the receipt you got from Paddle. Paddle, our reseller and Merchant of Record, processes the refund to the original payment method. Banks usually show it within 5 to 10 business days.

After 14 days

Payments older than 14 days are not refunded, but you can cancel at any time so the plan does not renew. You keep the plan until the end of the period you paid for.

Free trial

The 14-day trial needs no card and costs nothing, so there is nothing to refund for it.